Refund and Return Policy for The Catalyst Clinic

Thank you for choosing The Catalyst Clinic London! We want you to be completely satisfied with your experience. However, if something isn't quite right, we offer a straightforward return and refund policy.

Our Policy

  • You have 30 days from your purchase date to request a refund.

  • Returned items must be unused, undamaged, and in their original packaging.

Non-Returnable Items:

  • Gift certificates

  • Certain health and personal care items (Please inquire for details)

Eligible Reasons for Return:

  • You did not receive the product or service you ordered.

  • The product or service you received is not as described.

  • The product or service is defective or malfunctioning.

To Request a Refund:

  • Contact us at hello@catalystcliniclondon.com with your order number and a brief explanation for your return request.

  • We may require additional information or evidence to process your request.

Refunds:

  • We will process your refund within 7 business days of receiving your request.

  • Refunds will be issued to the original payment method used for the purchase.

  • You will receive an email notification regarding the status of your refund request.

Late or Missing Refunds:

  • If you haven't received your refund after a reasonable timeframe, please check with your bank or credit card company first.

  • If you still haven't received your refund, contact us at hello@catalystcliniclondon.com.

Sale Items:

  • Only regular-priced items are eligible for refunds. Sale items are not refundable.

Exchanges:

  • We offer exchanges for defective or damaged items only.

  • Contact us at hello@catalystcliniclondon.com to initiate an exchange and send the item to the address below:

The Catalyst Clinic London55-57 Seabank RdWallasey CH45 7PA

Gifts:

  • If the item was marked as a gift, the recipient will receive a gift credit for the value of the returned item.

  • If the item wasn't marked as a gift, the gift giver will be refunded.

Shipping Returns:

  • You are responsible for covering the shipping costs for returning an item.

  • Consider using a trackable shipping service or purchasing shipping insurance for expensive items.

  • We are not liable for lost or stolen return packages.

Exclusions:

  • Products or services used, damaged, or altered by the customer.

  • Products or services purchased from a third-party retailer.

  • Products or services purchased more than 30 days prior to the refund request.

Changes to this Policy:

We reserve the right to modify this policy at any time. Please review this policy periodically to stay informed.

Contact Us:

For any questions regarding refunds and returns, please contact us at hello@catalystcliniclondon.com.